ITIL foundation training is the very 1st few level of entry to an ITIL certification program. Specializing in
Service level management
This can be the actual procedure that forms the chain involving the IT Company and its customers. The implementation of service level management is only able to be a success, in the event the alternative ITIL processes are nowadays in place. The most objective with this method often to make certain that the IT services offered are high in quality and cheap onto the customer at the exact time. Against a continuous cycle of agreement, reporting and monitoring, the service level management maintains and is beneficial to actually the service quality.
Service availability
This method makes bound that it services are out there, at any given time. This method includes monitoring and analyzing the services, also as their elements. From analyzing past mistakes, the organization will avoid future ones. A few tools which are employed in measuring service availability are:
Availability - this includes the service times and response times
Help desk calls - this includes the resolution times, response times and therefore the range of problems raised
Capability - these are performance measures that take into account the amount of users, report production and on-line transactions
Capability management
This method ensures so it services are provided in the very best volume, at the very best place and at the very best time. By monitoring and analyzing the capability as to firmly the it services, this method makes bound that services run swish and are out there whenever you like. It gathers information due to alternative areas as to firmly the organization to determine the needed services, the infrastructure mandatory to implement these services and therefore the expenditure concerned. Capability management consists of 3 sub-processes, namely, business capability management, resource capability management and service capability management.
Monetary management
This method makes bound that the needed infrastructure is obtained at a really reasonable value. It calculates the prices concerned in providing it services, and this enables the organization to store an appropriate value tag on its services. This method, the organization will recover the prices, in addition to create a few profits, due to customer. Prices are divided into direct and indirect prices. The most goal with this method often to offer services which will management, handle and recover the expenditure.
IT service continuity management
The most objective with this method often to handle risks that would utilize a serious affects it services. It makes bound that the service provider can forever offer the minimum service levels, as agreed. The it service continuity management defines processes that enable it to labor closely along with the departments as to firmly the business continuity management. Along, they will be certain that backup plans and choices are nowadays in place within the event associated with a disruption. ITSCM will not no more than minimize disruption in services, other than it might additionally minimize the prices involve with recovery plans.
Security management
The ITIL security management method, dictated by iso 27001 normal, and is applicable to all kinds of organizations. The objectives as to firmly the security management method are:
- Confidentiality - no more than licensed people are allowed to access the data
- Integrity - the data have to firmly be correct and have to firmly be protected forever
- Availability - information is out there onto the licensed users whenever you like
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